Terms and Conditions

Delicious Pink Cakery |  Wedding Terms & Conditions
Delicious Pink Cakery  | Celebration Terms & Conditions

 

Complaints Policy

We want you to be delighted with your cake and every effort is taken to provide you with an exceptional service based upon the highest standards of care and attention.

To this end, we also provide care, travel, allergen & storage details to ensure that your cake is in the best condition possible for both eating & display.

However, in the very rare circumstance that something should go wrong, please follow our complaints procedure below.

 Please note:

We take photos/video & leave a handover sheet for upon delivery, so no further liability for loss/damage will be accepted by Delicious Pink Cakery.

 If you believe that a cake has not been made to the agreed specifications [shape/size/colour/decor- remembering that there may be some small variance if conditions or artistic licensing dictates],please inform us at the time of collection/delivery to allow us to review the original order [a copy of which is sent to you, for checking, after an order is placed].Failure to do so will result in no further liability being accepted by Delicious Pink Cakery.

 If you believe that there is something intrinsically wrong with the cake, you must inform us immediately upon discovery and certainly within 24 hours of receipt.

The cake/s must be returned to us for inspection in order to verify/determine the degree/cause of the alleged problem. You must return at least 90% of the cake/cupcakes within this time frame.

NOTE: On all orders, we always bake extra cupcakes & all cakes are trimmed, cut and filled, to allow us to check both the bake & the taste, prior to decoration.

We cannot acknowledge complaints based upon a change of mind or taste preference [as this is highly subjective].

You must be able to assure us that the cake was transported, placed & stored correctly in its original box [not a plastic box]; in a cool, dry place [not in a fridge] & away from heat & sunlight. And according to cake care & transportation information supplied.

Complaints lodged more than 24 hours after receipt will not be entertained as we clearly state that cakes are best enjoyed within 2 days of receipt & cupcakes are best eaten on the day of collection/delivery.

If it is determined that Delicious Pink Cakery is at fault, we will make every reasonable effort to correct it. If this is not possible, at our discretion, we may offer a full or partial refund [according to the degree of the problem] or a discount/gift voucher to be applied to further purchases.

Any refund will be without further prejudice and will be limited to & not exceeding of the amount of the original purchase.

 

By placing an order, you agree to these terms which represent the extent of our liability. No further liability correspondence will be entertained.

Personalized products are non-returnable and non-refundable, even if unopened.

 It is a condition of allowing you free access to the content and material on our website that Delicious Pink Cakery will not be liable for any loss or damage of any kind, including direct, indirect, special and consequential loss or damage of any kind arising from the use of this information obtained directly or indirectly from our website. The above exclusions and limitations apply only to the extent permitted by English law. If you use this website from outside of the UK, you are responsible for compliance with any international and local laws.